Ops Leaders, are you unintentionally making life harder for your delivery team?

Galen Low, co-founder of The Digital Project Manager and host of The Digital Project Manager podcast, joins us to flip the lens, and spotlight the real impact of operational decisions from the delivery floor up.

Galen has spent years helping digital PMs thrive in chaotic environments. In this episode, he shares the signs leaders might be missing when systems break down and how to create structures that support people doing the work.

Here’s what we dive into:

• How layoffs and role blending are pressuring delivery teams
• The hidden cost of heroic project managers who just “make it work”
• What agencies get wrong about tool rollouts (and how to fix it)
• How to better onboard freelance talent
• The link between trust, autonomy, and delivery excellence

Galen also offers advice on listening to your PMs, empowering teams, and building resilience into your operations, without burning people out.

And – this is part one of a two-way podcast exchange! For part two, head over to The DPM Podcast where we flip the mic and explore what it takes to build operational models that truly support delivery.

Additional Resources:

The Digital Project Manager podcast: https://thedigitalprojectmanager.com/digital-project-manager-podcast/

The Digital Project Manager website: https://thedigitalprojectmanager.com/membership/

DPM on YouTube: https://www.youtube.com/channel/UCcgWl0Rda9bHhOJTcIy8XwQ

DPM on Instagram: https://www.instagram.com/thedigitalpm/

Follow Galen Low on LinkedIn: https://www.linkedin.com/in/galen-low-digital-transformation-advisor/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

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This podcast is brought to you by Scoro, where you can manage your projects, resources and finances in a single system.