Active Listening and Feedback
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Active Listening and Feedback
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Luis Mata's "Active Listening and Feedback" emphasizes the importance of these skills for effective communication and emotional intelligence in leadership. The document defines active listening as a process of focused attention, understanding, and response, highlighting key elements such as attending, following, and reflecting. It outlines barriers to active listening including distractions, biases, and emotional triggers. The text also presents principles for giving and receiving feedback effectively, introducing models like SBI and COIN. Mata stresses the need for specific, timely, and constructive feedback to promote personal and team development, while advocating for creating a supportive environment where feedback is valued and encouraged.
Luis Mata
https://www.linkedin.com/in/cto-luis-mata/