AI Won’t Save You, but Curiosity Might with Shelby Garlock
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AI Won’t Save You, but Curiosity Might with Shelby Garlock
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AI can handle the busy work, but it can’t replace your brain.
In this episode, Shelby Garlock joins Alyssa to talk about what customer success teams actually need: more curiosity, better boundaries, and the courage to stop playing order taker. They break down how to earn trust, show up as a strategic partner, and build real relationships even in high-volume, remote environments.
Key Takeaways:
- AI is a tool, not a substitute – Use it to eliminate busy work, not to replace critical thinking.
- Stop taking orders – Asking good questions earns more trust than fast responses.
- Relationships require intention – In virtual settings, human connection doesn’t happen by accident.
Key Moments:
00:00 Introduction and Welcome
00:15 Hot Take: Lack of Critical Thinking
01:58 AI and Critical Thinking in the Workplace
06:23 Order Takers vs. Consultants
14:28 Building Trust and Team Dynamics
21:22 Shelby's Origin Story
25:09 Recommendations and Conclusion
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