Late-reported workers' compensation claims cost 45% more than those reported promptly – a startling statistic that reveals how critical timing can be when managing your company's experience modification factor. This hidden multiplier determines whether your business pays more or less for workers' comp insurance and, for contractors especially, can determine whether you qualify for jobs at all.

Jeremy Morrison, Director of Underwriting at Berkeley Industrial with 20 years in workers' compensation, breaks down the complex world of E-mods with refreshing clarity. He explains how the classification system uses three years of historical data to compare your company's performance against similar businesses in your industry. The resulting math produces a multiplier that can significantly impact your bottom line – particularly as your business grows.

We tackle common misconceptions about claims management, including why paying medical-only claims out-of-pocket often backfires financially. Jeremy explains how these claims are heavily discounted in the E-mod calculation and why prompt reporting nearly always saves money in the long run. We also explore why the system penalizes frequency more than severity, capping the impact of any single large claim on your rating.

Perhaps most valuable is our discussion about partnership. The strongest workers' comp programs emerge when claims adjusters, underwriters, risk management specialists, and business owners communicate openly about goals and challenges. When everyone understands how their role impacts the others, better outcomes naturally follow. For workers' compensation success, we truly believe that teamwork makes the dream work.

Think differently, care deeply, and discover how proper claims handling can transform your experience modification factor from a mysterious penalty into a competitive advantage. Subscribe, leave a review, and join us every two weeks for more insights that help you protect what matters.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Digital transformation starts with people, not technology. Emma Roloff, Director of North American Property and Casualty Sales, shares her journey from aspiring teacher to insurance technology leader. She emphasizes a people-first approach to digital transformation, advocating for technology to enable process improvements rather than dictate them.

Emma discusses the challenges carriers face, such as balancing backend system improvements with customer-facing experiences, and provides practical advice on engaging stakeholders, choosing the right technology partners, and fostering digital literacy. Her insights on change management highlight the importance of converting skeptics into advocates to accelerate adoption.

Season 9 is brought to you by Berkley Industrial Comp. This rebroadcasted episode is hosted by Greg Hamlin and guest co-host Sam Neer, Group Product Manager with Berkley Alternative Market Technology (BAMTECH).

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com.
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

"We're creating that room for people to be in the right place, to meet the right people, to grow their career."

From accidental beginnings to intentional leadership – that's the journey so many of us take in the insurance industry. This fascinating conversation with Amy Cooper, founder of RISE and VP of Carrier Practices at Gallagher Bassett, reveals how one organization is transforming the future of insurance talent development.

Like most professionals, Amy stumbled into insurance by chance. But what she found was an industry full of opportunity paired with a looming talent crisis. Her response? Creating RISE – now a thriving community of over 7,000 members across 14 countries dedicated to developing the next generation of insurance leaders.

The timing couldn't be more critical. As Amy explains, the industry faces a perfect storm: mass retirements accelerated by COVID-19 combined with remote work environments that eliminate organic mentoring opportunities. RISE addresses these challenges by providing free membership and structured development programs that complement technical training with crucial "human skills" development.

What makes this conversation particularly valuable is the practical advice for both early-career professionals and companies looking to attract top talent. Amy outlines specific strategies for getting involved with RISE's mentorship programs, educational series, and committees. She also shares insights on how companies can better attract Gen Z through mission-driven storytelling, technological innovation, and meaningful workplace flexibility.

The passion behind RISE shines through in Amy's gratitude for the volunteer mentors and board members who make the organization's work possible. Their collective commitment reminds us that while insurance might be an "accidental" career for many, developing the next generation of leaders requires intentional effort from everyone in the industry.

Whether you're just starting your insurance journey or looking to give back after years in the field, this episode offers valuable perspective on how we can collectively shape the future of our industry through meaningful connection and growth.

Season 9 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and Mike Gilmartin.

Visit the Berkley Industrial Comp blog for more!
Got questions? Send them to marketing@berkleyindustrial.com
For music inquiries, contact Cameron Runyan at camrunyan9@gmail.com