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"Do you know your business well enough to change it?" In an era of economic uncertainty, this thought-provoking inquiry challenges all leaders to deeply understand their operations before attempting transformation.

Ever wondered what happens to all that used cooking oil from your favorite restaurants? Alissa Partee, COO of Restaurant Technologies, pulls back the curtain on an innovative solution that's transforming restaurant kitchens nationwide.

What began as a leap of faith joining a restaurant services company during COVID has evolved into a fascinating leadership journey. Alissa shares how Restaurant Technologies delivers fresh cooking oil while simultaneously removing used oil from 50,000 customers across the country - all with the push of a button. This closed-loop system not only prevents dangerous burns and slip-and-fall accidents but also creates environmental sustainability by recycling used cooking oil into biodiesel.

The conversation takes a compelling turn when Alissa reveals her transition from Chief People Officer to COO, highlighting how taking chances on talent can transform organizations. "We need less pirate ship and more Navy ship," she explains, describing her initiative to standardize operations across 41 locations that were previously doing things 41 different ways.

Through the creation of a specialized Operations Excellence team, Restaurant Technologies has reduced service visits by 40% while dramatically improving customer experience. The results speak volumes - one pilot location rose from bottom-third performance to runner-up for Depot of the Year within just 12 months of implementing standardized processes.


Resources:

Alissa Partee

Restaurant Technologies

Christin Marvin

More from Christin:

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