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Welcome back to the Laundromat Resource Podcast! In today’s episode, host Jordan Berry is joined by John Simerson, the founder of Drop Mint Laundry Services in San Diego. John is absolutely crushing the pickup and delivery niche in one of the most competitive markets out there—and he’s here to break down exactly how he’s doing it. From his early days bootstrapping the business with nothing more than a second washer and dryer in his garage, to building a tech-driven laundry service, John discusses the challenges, lessons, and strategies behind his rapid growth.

Whether you’re thinking about launching your own pickup and delivery service, expanding your current operations, or just looking for some practical business wisdom, this conversation is packed with valuable takeaways. John’s approach to building systems, focusing relentlessly on product quality, and leveraging word-of-mouth instead of paid marketing will inspire anyone looking to dominate their market—even if laundry isn’t your primary focus. Get ready to hear the real story of entrepreneurial grit, creative problem-solving, and building a business that’s tough to beat!

In this episode, Jordan and John discuss:

00:00 "Encourage Engagement and Appreciation"

07:56 App Development Success in One Year

16:02 Surprised by Rental Linen Industry

21:28 App-Based Laundry Credibility Challenge

23:34 Laundry Business Beginnings

30:50 Entrepreneur's Goal: Match Previous Income

37:00 "Dropman: Custom Solutions Success"

39:00 Optimizing Tech for Business Efficiency

43:22 Custom Business Solutions Success

51:50 Marketing as Whipped Cream

55:31 Value Negative Feedback

01:03:42 Prioritizing Employees Over Price Competition

01:07:43 Invest in Retaining Quality Employees

01:14:25 Mentorship and Flexibility Crucial

01:19:50 Invest in Business Growth Programs

01:26:02 "Embrace a 'Yes' Culture"

01:31:08 Stay Involved in Your Business

01:32:27 Stay Involved, Audit Regularly

Show Notes
https://laundromatresource.com/show192

Resources
Email: johnsimerson@gmail.com

LinkedIn: https://www.linkedin.com/in/johnsimerson/

Drop Mint: https://www.linkedin.com/company/dropmint-llc/

Facebook: https://www.facebook.com/john.simerson.58/

Instagram: https://www.instagram.com/john_simerson/

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