111 - Community-Driven Innovation: How Customer Feedback Shapes Product Development with Agilence's Russ Hawkins
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111 - Community-Driven Innovation: How Customer Feedback Shapes Product Development with Agilence's Russ Hawkins
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Your host, Thomas Watkins, talks with the President and CEO of Agilence, Russ Hawkins. Russ talks about the company’s evolution from video-based loss prevention to a data-centric analytics platform for multi-location retail and restaurant operators.
Russ discusses Agilence’s modular product strategy, the crucial role of customer feedback in shaping new features, and the integration of AI to enhance data accessibility. Russ also highlights the importance of cross-functional collaboration, fostering innovation, and prioritizing user experience to make data analytics more usable across organizations.
Learn more about Russ's work HERE.
Connect with Russ on LinkedIn HERE.
Think you'd be a great guest on the show? Apply HERE.
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