08 - The Future of Service Excellence Podcast Por arte de portada

08 - The Future of Service Excellence

08 - The Future of Service Excellence

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 In this episode of Because It Matters, we take a deep dive into the world of service and innovation at dormakaba. Our host Wilma Werner is joined by Tony Möwe, the company’s Global Service Lead, to explore how connectivity and digital solutions are transforming the service landscape. From predictive maintenance to the role of IoT in access control, Tony shares insights into how service excellence is shaping the future of building security. Learn how proactive maintenance can extend the life cycle of products, reduce costs, and ensure uninterrupted operations. Together, they discuss the challenges and opportunities of providing top-tier service across industries—from banking and healthcare to retail and hospitality. Plus, discover how dormakaba is preparing for the future by integrating smarter, more connected solutions into its service offerings. Join Wilma and Tony on this journey into the future of service, connectivity, and customer-centric innovation. Whether you’re a facility manager, a technology enthusiast, or just curious about what goes on behind the scenes of seamless access solutions—this episode is for you!
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