In this episode of MGAA Conversations, host Mike Keating, CEO of the MGAA, sits down with Amit Tiwari, Co-founder and President of Xceedance, to discuss the transformational forces reshaping the insurance industry. From legacy system overhauls to the critical reinvention of claims and talent pipelines, Amit shares actionable insights on how technology – particularly large language models – can unlock long-standing bottlenecks in operations. The conversation also dives into what it will take for the industry to truly attract and retain Gen Z talent and foster a culture that values innovation over tradition.

Key Quotes

• “We don’t create enough awareness or partnership with academia to show the true impact of insurance on the economy.” — Amit Tiwari
• “Claims have long been underinvested in, but they are the real ‘moment of truth’ for customers.” — Mike Keating
• “The biggest challenge is understanding what’s under the hood of 20-year-old systems – and that’s where AI is now changing the game.” — Amit Tiwari
• “To attract Gen Z, we need to be agile, socially aware, and allow room for disruption without fear.” — Amit Tiwari

Resources

• Xceedance – Insurance Solutions & Services
• MGAA – Managing General Agents' Association

About the Guest

Amit Tiwari is the Co-founder and President of Xceedance, a global provider of strategic insurance operations support, technology, and data services. Amit leads transformational initiatives across markets and specializes in claims operations, technology innovation, and global expansion strategies. He is a passionate advocate for reshaping legacy thinking and building the next generation of insurance leaders.

Amit Tiwari | LinkedIn

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/