Transport accounts for about 26% of the UK’s total greenhouse gas emissions, with over half of these emissions coming from cars. The transition to EV's represents not only the single biggest consumer impact opportunity for a carbon neutral future but, also, an opportunity to change the way cars are sold.

Estelle Miller is the co-founder and director of EV Experts, an independent electric vehicle dealership based in Guildford, Surrey. She launched the business in 2017 with her husband, Martin Miller, after experiencing how difficult it was to find reliable information and quality used EVs.

With a background in law and environmental advocacy, Estelle brings a customer-focused and sustainability-driven approach to the business, helping buyers make informed decisions about switching to electric vehicles.

Under her leadership, EV Experts has earned multiple industry accolades, including multiple “Used EV Dealer of the Year” awards and most recently Estelle won Car Dealer Magazine’s “Dealers’ Dealer of the Year” recognising the work she has done to support the industry as a whole. She is a vocal advocate for better government policy on EVs and works to dispel common myths about electric car ownership, emphasising transparency and education throughout the customer journey.

With 15m visitors per month across the Carwow Group's portfolio of brands, we're sat on a wealth of insightful consumer data. So to kick off this podcast series, we’ve invited our amazing Head of Research, Sarah Blewett, to join us and share her findings. Sarah was employee #7 at Carwow, and so her 10+ year journey has seen Carwow through all stages. She’s been on the front line with our customers since day one, so has some of the best understanding in the whole industry of how consumer’s attitudes and behaviours have shifted over the last 10 years. But when it comes to "ESG" do these things really matter to customers? Let's find out.