Episodios

  • EP.1 : AI vs Estate Agents: What’s Really at Risk?

    EP.1 : AI vs Estate Agents: What’s Really at Risk?
    Jul 3 2025
    Welcome to the inaugural episode of The Voice of the Agent Podcast, where we dive into the intriguing world of AI and its impact on estate agents. In EP.1: AI vs Estate Agents: What’s Really at Risk?, I explore the transformative role AI is playing in the real estate industry. With insights from industry leaders, we discuss how 44% of estate agents are already using AI tools like ChatGPT to enhance existing processes, from content production to data analysis. We debate the potential of AI to revolutionize property evaluations, customer service, and marketing, while also considering the challenges of maintaining personal connections in a tech-driven future. Join me as we navigate the delicate balance between embracing AI advancements and preserving the human touch in real estate.
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    15 m
  • EP.2 : Staged to Sell: Why 99% of UK Homes Are Missing Out.

    EP.2 : Staged to Sell: Why 99% of UK Homes Are Missing Out.
    Jul 3 2025
    In this episode, we speak with Elaine Penhaul from Lemon & Lime Interiors to unpack the UK’s staging crisis. We explore hard data from Voice of the Agent 2024 and challenge the industry’s excuses for ignoring what should be standard practice. Topics Covered: Why agents undervalue home staging What 10 years of staging data reveals about sale speed and price How staging impacts fees, perception, and personal branding Real strategies for agents to sell more, faster with or without a budget #EstateAgency #HomeStaging #VoiceOfTheAgent #UKProperty #RealEstateMarketing #WeAreUnchained #Lettings #SellingHomes #LemonAndLimeInteriors #Podcast
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    16 m
  • EP.3 : Why Estate Agents Are Drowning in PropTech

    EP.3 : Why Estate Agents Are Drowning in PropTech
    Jul 3 2025
    In this episode of The Voice of the Agent Podcast, I dive into the overwhelming world of PropTech with industry experts Simon Leadbetter and Simon Whale. We explore why estate agents are feeling swamped by technology and the persistent issue of integration, which has topped surveys for two consecutive years. With insights from a survey of over 800 agents, we discuss the challenges of multiple systems, the need for seamless integration, and the importance of collaboration among PropTech suppliers. We also touch on the resistance to adopting new technologies and how it impacts the industry. Join us as we uncover the potential of PropTech to transform estate agencies and the critical role of CRM systems in driving success.
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    16 m
  • EP.4:The UK Housing Crisis: Why Politicians and Housebuilders Keep Failing Us

    EP.4:The UK Housing Crisis: Why Politicians and Housebuilders Keep Failing Us
    Jul 4 2025
    In this episode of The Voice of the Agent Podcast, I delve into the complexities of the UK housing crisis, exploring why politicians and housebuilders continue to fall short. With 14 years of missed opportunities, the housing market remains dominated by just 10 companies, leaving a significant deficit in home construction. I discuss the political motivations that hinder effective solutions and propose the creation of a national house-building corporation to address the crisis. Joined by Russell Quirk and Simon Whale, we debate potential strategies, including the use of public land and citizens' assemblies, to overcome the challenges of planning, land sourcing, and market dynamics. Tune in for an insightful discussion on the future of UK housing.
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    15 m
  • EP.5:No License. No Training. No Problem?

    EP.5:No License. No Training. No Problem?
    Jul 4 2025
    In this no-holds-barred episode, we tackle the uncomfortable truth: Anyone can sell your home no license, no qualifications, no accountability. We break down exclusive survey data from The Voice of the Agent 2025, revealing that 4 in 5 agents and consumers want regulation… yet 17% of agents don’t want to be regulated or qualified at all.Russell Quirk and the panel expose why this matters not just for standards, but for trust, fees, and the future of the industry. Topics covered: Why estate agency is still the Wild West The link between qualifications and higher fees Why consumers expect more and aren’t getting it Should unqualified agents be shut down? Could better training finally raise the bar? #EstateAgentsUK #VoiceOfTheAgent #UKProperty #RealEstateReform #PropertyQualifications #RaisingStandards #HousingMarket #UKHousingCrisis #RegulationNow #ProfessionalEstateAgents #PropertyPolitics #UnlicensedToSell #LettingAgents #TrainingMatters #RER #PropertyFees #EstateAgencyTruths
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    15 m
  • EP.6 :The Mental Health Crisis in Estate Agency

    EP.6 :The Mental Health Crisis in Estate Agency
    Jul 4 2025
    In this episode of The Voice of the Agent Podcast, titled "EP.6: The Mental Health Crisis in Estate Agency," we dive into the pressing issue of mental health within the estate agency industry. With 42% of agents reporting mental health challenges in 2023, the discussion highlights the intense pressures from both within and outside the industry. I explore how social media exacerbates stress and the importance of recognizing and addressing mental health issues. We discuss the role of organizations like Agents Together and Property Mark Trust in providing support and mentorship. The episode emphasizes the need for open conversations, self-awareness, and the importance of seeking help. Join me as we unpack these critical issues and explore solutions for a healthier work-life balance in estate agency.
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    14 m
  • EP.7:Agents Are Wasting Millions Thinking Portals Are Marketing

    EP.7:Agents Are Wasting Millions Thinking Portals Are Marketing
    Jul 4 2025
    Nearly two-thirds of an average UK estate agent’s marketing budget disappears into portals and most of them can’t explain why. In this explosive panel top industry minds call out one of the biggest financial blind spots in the property game. From the myth of social media as strategy to the untapped power of PR, this episode unpacks what real marketing looks like and why agents who get it are pulling ahead. COVERED TOPICS Why portals are a utility, not marketing The shocking 10.4% stat for all non-portal marketing Why agents still think social media is a strategy The hidden ROI of PR and why no one’s using it How high-growth agents spend and win Why your CFO is killing your pipeline Brand vs lead gen vs product marketing Long-term trust vs short-term wins Zero-based budgeting for smarter marketing decisions Why listings are only step one Marketing mistakes that cost agents millions #EstateAgentMarketing #VoiceOfTheAgent #PRNotPortals #RealEstateMistakes #MarketingROI #TrustAndBrand #UnchainedThinking #AgentGrowth #UKPropertyIndustry
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    14 m
  • EP.8: Cost, Chaos, and Compliance: Building a Resilient Agency in 2025

    EP.8: Cost, Chaos, and Compliance: Building a Resilient Agency in 2025
    Jul 6 2025
    In this no-holds-barred session from Voice of the Agent 2025 Part 2, we ask a brutal but necessary question: Why are agents still drowning in costs, confusion, and compliance chaos—despite having more tech and tools than ever? We break down what agents can actually do about economic pressure, tech fatigue, material information enforcement, and trust erosion with real tactics, not just theory. COVERED TOPICS Why video and VR could slash overheads in half The untapped power of 360 tech in agency ops Why agents are paying for 13 tools and using 2 How to appoint a “Tech Champion” internally (and why it matters) How to pitch compliance so clients don’t run What material information rules actually mean now CMA is involved Why jargon is eroding client trust Real-life seller horror stories (and how to avoid being that agent) The new definition of “customer experience” in property Why consumers forget everything every 9 years and what that means for you Why talking like a human is your best marketing move #EstateAgentReality #VoiceOfTheAgent #TechOverload #MaterialInfoMatters #TrustBeforeTech #AgentMistakes #ClientExperience #EstateAgencyReform #UnchainedThinking
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    12 m