In this episode of The Business Gay Podcast, host Calan Breckon speaks with the Founder & CEO of Ops Machine, Mitch Schwartz.

Ops Machine is a CGLCC-certified consultancy that helps small to mid-sized organizations adopt AI intentionally—amplifying human strengths rather than replacing them. Mitch has spent years mastering process design and team dynamics, now guiding organizations from "Where do we start?" to measurable AI wins while balancing automation with human impact.

Watch on YouTube

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Links mentioned in this episode:

• OpsMachine.co
• Mitch on LinkedIn

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Key Takeaways for quick navigation:

• [02:35] How leaders should focus on guiding teams through AI changes instead of fearing job loss.
• [06:16] The shift from "knowledge work" to "wisdom work" and the key skills needed: connection, discernment, and emotional clarity.
• [11:44] The first question to ask when adopting AI is, “What problem do you think AI can solve?” then map processes together.
• [14:25] Big mistakes include top-down decisions, skipping collaboration, and not mapping current processes.
• [18:22] Start using AI by playing with ChatGPT, watching tutorials, and practicing prompts to build skills.
• [23:45] The second key step: map your current processes with your team to see where AI fits.
• [24:36] Final tip: document processes and involve your team to make AI implementation easier.

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