If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you.

Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more.

To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover.

In this episode, Dina and I discuss:

• What an ombuds actually is—and why every growing practice should consider working with one

• The hidden costs of unresolved team tension, from failed associate retention to lost productivity

• How DSOs can better support both legacy staff and new acquisitions during transitions

• Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety

• Practical strategies for conflict prevention, including conflict style assessments and mediation training

• The powerful shift from "culture" to "community"—and how that reframes your leadership
  
  

Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it.

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00:42 Introduction and Event Announcement

03:30 Understanding the Role of an Ombuds

05:43 Dina's Journey into Dentistry

10:00 Common Conflicts in Dental Practices

15:14 The Impact of Ignoring Conflicts

18:40 Ombuds vs. HR: Understanding the Differences

21:18 Ombuds Engagement: Temporary vs. Long-term

24:33 The Cost of Unresolved Conflict

27:10 Organizational Health in Dental Practices

28:31 Lightning Round Q&A

32:40 Conclusion and Contact Information

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LinkedIn: Dina Lynch Eisenberg

Email: hello@happypracticeconsulting.com

Resource: Self-Assessment for DSO Leaders

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