Hospitality expert Daniel Samir shares what today’s customers really want, how COVID reshaped service expectations, and the lessons salon professionals can take from the restaurant world.

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KEY TAKEAWAYS:

🔅Clear communication and setting expectations upfront are critical for ensuring positive customer experiences.

🔅Over-communicate when delays or service issues arise—transparency builds trust.

🔅Soft skills like empathy, patience, and problem-solving are more important than ever in a post-COVID world.

🔅Today’s customer often expects luxury and speed—success lies in balancing both without sacrificing quality.

🔅Social skills and professionalism among younger workers are shifting; managers must adapt training and coaching styles accordingly.

🔅Empower your team and customers by offering thoughtful options rather than flat rejections.

🔅Invest in staff relationships and back-of-house/front-of-house unity—great customer service is a team sport.

🔅Turning around a bad experience can leave a lasting impression, sometimes even stronger than a flawless one.

The Hairdresser Strong Show is all about Salon Owners, Rising Stylists, and Seasoned Stylists sharing their experiences, successes, failures, and advice to inform, educate, and empower their Fellow Hairdresser. We won’t stop until we are all: Hairdresser Strong.

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The views and opinions of our guests are theirs and important to hear. Each guest's views and opinions are their own and we aim to bring you diverse perspectives, career paths and thoughts about the craft and industry so you can become Hairdresser Strong! They do not necessarily reflect the positions of HairdresserStrong.com.