Bonus Add-on to EP477: How to Earn Trust, With Charles Green Podcast Por arte de portada

Bonus Add-on to EP477: How to Earn Trust, With Charles Green

Bonus Add-on to EP477: How to Earn Trust, With Charles Green

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 Welcome to this bonus add-on. I’m not gonna give much of an intro here except to say, we’ve come a long way, baby. And also, this short clip from the original show about trust is really a master class on what trust means and how to earn it. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. My guest in the show is Charlie Green from Trusted Advisor Associates. Ten years ago, when this episode originally aired, he’d been doing his, as he calls it, trust thing for about 15 years. This means being focused on speaking. He’s written a lot about trust consulting, doing workshops, and training for corporate accounts on the subject of trust and trusted relationships in business. He has also written three books on trust, the best-known one called The Trusted Advisor. Also mentioned in this episode are Trusted Advisor Associates; James Gelfand, JD; and The ERISA Industry Committee. You can learn more at trustedadvisor.com and by emailing cgreen@trustedadvisor.com. You can also follow Charles on LinkedIn. Charles H. Green is an author, speaker, and world expert on trust-based relationships and sales in complex businesses. Founder and former CEO of Trusted Advisor Associates, he is author of Trust-Based Selling and co-author of The Trusted Advisor and The Trusted Advisor Fieldbook. He has worked with a wide range of industries and functions globally. Charles works with complex organizations to improve trust in sales, internal trust between organizations, and trusted advisor relationships with external clients and customers. Charles spent 20 years in management consulting. He has a bachelor’s degree in philosophy from Columbia and an MBA from Harvard Business School. A widely sought-after speaker, he has published articles in Harvard Business Review, Directorship Magazine, Management Consulting News, CPA Journal, American Lawyer, Investments and Wealth Monitor, and Commercial Lending Review. 01:45 Four trust principles that can help you earn your clients trust and come off as more trustworthy from first impressions onward. 04:31 Charles’s words of wisdom for rebuilding lost trust. 05:46 Where does trusted leadership start? 06:38 Why trust in leadership is about embodying trust in actions, not words. 07:26 Why does personality have an outsized impact in leadership and trust? 08:21 “If we want to improve our trust, we just simply need to work on ourselves.” 08:56 Why listening with a sense of curiosity and respect drives reciprocal behavior and improves trust. 09:14 What is the best technique to immediately improve your trust relationship? You can learn more at trustedadvisor.com and by emailing cgreen@trustedadvisor.com. You can also follow Charles on LinkedIn. @CharlesHGreen of @trustedadvisors discusses trust in this bonus episode of our #healthcarepodcast. #podcast #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation Recent past interviews: Click a guest’s name for their latest RHV episode! Ann Lewandowski, Peter Hayes, Yashaswini Singh, Dr Kenny Cole, Dr Eric Bricker, Dr Christine Hale, Nikki King, James Gelfand (Part 2), James Gelfand (Part 1), Matt McQuide, Stacey Richter (EP467)
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