When Chief Joe Pfeifer led his firefighters to investigate an odor of gas in downtown Manhattan on the morning of 9/11, he had no idea that his life was about to change forever. A few moments later, he watched as the first plane crashed into the World Trade Center. Pfeifer, the closest FDNY chief to the scene, spearheaded rescue efforts on one of the darkest days in American history.

At 8:46 a.m. on September 11, 2001, 14,000 people were inside the twin towers; reading e-mails, making trades, eating croissants at Windows on the World. Over the next 102 minutes, each would become part of a drama for the ages, one witnessed only by the people who lived it, until now.

The New York Times best-selling author of 13 Hours and Lost in Shangri-La delivers his most compelling and vital work yet - a spellbinding, heartbreaking, and ultimately uplifting narrative, years in the making, that weaves together myriad stories to create the definitive portrait of 9/11.

Beginning in the predawn hours of airports in the Northeast, we meet the ticket agents who unknowingly usher terrorists onto their flights, and the flight attendants inside the hijacked planes. In New York City, first responders confront a scene of unimaginable horror at the Twin Towers. From a secret bunker underneath the White House, officials watch for incoming planes on radar. Aboard the small number of unarmed fighter jets in the air, pilots make a pact to fly into a hijacked airliner if necessary to bring it down.

Immediately after two hijacked jets struck the World Trade Center on September 11, 2001, Dennis Smith volunteered in the rescue effort. Having spent his career as both a respected writer and a member of one of the city's busiest firehouses, Smith became determined to use his unique background to tell the story of the disaster and its aftermath with the empathy and understanding that only an insider could bring to it. In this audio memoir, he has collected astonishing first-person testimony.

As a high-ranking officer of the FDNY, John Salka is an expert at both practicing and teaching high-stakes leadership. In First In, Last Out, he explains the department's unique strategies and how they can be adopted by leaders in any field - as he has taught them to organizations around the country. In a tough-talking, no-nonsense style, Salka uses real-world stories to convey leadership imperatives.

On December 3, 1999, the call crackled in to the men of the Worchester, Massachusetts Fire Department: a three-alarm warehouse blaze in a six-story windowless colossus of brick and mortar. What happened next - and how their lives and community were changed forever - offers an unprecedented look at these heroic men whose job it is to rush into burning buildings when everyone else just wants out.

Gary Ludwig has been a firefighter/paramedic for 37 years and has worked in two of the most violent cities in the United States (St. Louis and Memphis) for 34 years of those years. He gathers his experiences in this field and presents an honest overview of his experiences with the emotions, feelings, sights, and gut-wrenching efforts men and women in this field experience to save a life or property. This is the insider look at a profession few of us fully appreciate: This book gains the profession the respect that is due.

A sweeping narrative history of the events leading to 9/11, a groundbreaking look at the people and ideas, the terrorist plans and the Western intelligence failures that culminated in the assault on America. Lawrence Wright's remarkable book is based on five years of research and hundreds of interviews that he conducted in Egypt, Saudi Arabia, Pakistan, Afghanistan, Sudan, England, France, Germany, Spain, and the United States.

Report from Engine Co. 82 is the story of one company of New York firefighters battling unimaginable death and destruction every day. Dennis Smith worked as a firefighter in the South Bronx, New York City, and the graphic detail and gripping prose of this firefighting classic drives the most important, accomplished, terrifying audiobook ever published on firefighting.

In Step Up and Lead, Frank Viscuso - author, speaker, and career deputy chief - shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this audiobook is considered a must-listen for anyone who is ready to step up and lead!

Over the course of 20 months, the bipartisan 9/11 Commission, five Democrats and five Republicans held 12 public hearings and received testimony from 160 witnesses. Dozens of government agencies and other entities provided the Commission with more than 2.5 million pages of documents and other material. The report and its recommendations can save American lives.

Through powerful stories and proven principles, Step Up Your Teamwork teaches how to create momentum, prepare for success, prevent collapse, and turn a group of individuals into a high-functioning team. Frank Viscuso encourages each person to tap into individual talents, skills, and abilities and recognize how to use these skills to improve the team as a whole.

With his fifth edition, Chief John Norman offers lessons learned during his extensive and time-honored career. Chief Norman imparts wisdom and experience by offering advice informed by actual outcomes from the fireground. This guide continues to be invaluable for firefighters aspiring to the officer level and those seeking to promote safety and effectiveness in their organization and the communities they serve by improving their own skills.

One of the fire service’s most well-known and respected leaders reveals principles and events that have shaped his career and leadership values that no “cookie-cutter” leadership or management book can provide. The real-world experiences and lessons that are vividly detailed in the audiobook provide a road map for any aspiring firefighter wishing to be promoted, a company or chief officer looking to go to the next level, or a fire chief who wishes to further develop their leadership skills.