Novedades

Let's be honest: Your coworkers can drive you crazy sometimes. You spend your days navigating a minefield of passive-aggressive emails, pointless meetings, and downright “less than smart” behavior. You dream of a workplace where you can say what you really think... without getting fired. HR Approved Ways to Say (Almost) Anything to Coworkers is your secret sauce. This book will show you how to tame the chaos, conquer difficult people, and reclaim your sanity—all while keeping your HR record squeaky clean.

Decisions shape organizations. Decisiveness defines leaders. In today’s volatile, fast-paced world, hesitation isn’t just costly—it’s fatal. Organizations are drowning in data but starving for insights, paralyzed by complexity, and slowed by misaligned strategies. The leaders who thrive aren’t just fast or bold—they’re decisively aligned. The Decisive Company by Steve Elliott redefines decision-making for the modern enterprise.

Limited Time Special Launch Price Now On The 'Step by Step Customer Service' kindle edition identifies elements of good service, providing customer service and responding to customer complaints. Inside this book will reveal in an easy to read format: • Understand the terms ‘customer care’ and ‘customer service’ • Identify participants in the service chain and their role in the customer service process • Understand the significance of the customer and good customer service to an organisation • Identify personal and interpersonal factors that influence the service situation ...

Fall asleep faster and stay asleep longer, even if your brain won’t stop racing the minute your head hits the pillow. Are you lying awake night after night, replaying conversations, reworking your to-do list, or obsessing over things you can’t control? Do you dread bedtime because your mind shifts into overdrive the moment you try to rest? If that sounds like you, you're far from alone. Millions of adults struggle with nighttime overthinking, anxiety, and mental restlessness. But there is a way to train your brain to unwind, gently, naturally, and without relying on sleep aids. Bedtime ...

This book explores the impact of artificial intelligence on the workplace, human performance, and learning and development. AI is all around us. It has become an everyday thing. It helps us, it frustrates us and sometimes it makes us laugh. It impacts how we work, where we work and what we do at work. After years of “the robots are coming,” the bots have arrived. It’s hard these days to talk to a human in customer service. Barriers to entry kept AI at bay for decades, then it all changed.

How to Make RVUs Work for You (Without Losing Your Mind or Your Sense of Humor) By Janel Lynch, MD If you've ever stared at your productivity report wondering if RVUs are a billing metric or a form of ancient torture—this book is for you. How to Make RVUs Work for You, takes you on a hilariously honest journey through the world of Relative Value Units—the three-letter acronym that runs your clinical life (but no one ever taught you how to decode). With wit, wisdom, and a healthy dose of sarcasm, this book peels back the curtain on the most mysterious of healthcare performance measures. ...

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

Sweden is a strikingly beautiful country with a reverence for the natural environment. Its extremes in geography, climate, and history have given rise to a population that values honesty, self-sufficiency, and harmony. Swedes are a rights-driven, modern, and tech-savvy people who also retain a deep respect for their own cultural legacy. Culture Smart! Sweden offers insights into the lives and personalities of the Swedes today, along with tips on socializing, communication, and how to make the most of your time there.

Chock-full of real-world examples of mistakes, heartbreak, and redemption that makes it sound more like a juicy exposé than a business book, Love as a Business Strategy offers a new, people-first framework for achieving any business outcome. Written by authors who aren't fans of run-of-the-mill, nap-inducing business or leadership books, this book clearly shows that a better way of doing business is possible, helping listeners ditch the status quo, embrace humanity, and achieve lasting success.

First Edition, Revision 3 (2023): Revised and enriched with new content. This textbook covers the fundamentals of setting up a coaching business. I share tools and techniques that will assist you in launching and running your thriving coaching business. I approach this topic from coaching, psychology, counseling, marketing, and corporate management perspectives. The following foundational coaching resources are covered in this handbook: Context— Background information, research findings, theory, and contextual material that will give you the background you need. Guidelines— Best ...

The people of this land of white summer nights and pristine lakes are famous for their sisu, a form of enterprising stoicism. They are survivors: if you were stranded on a desert island, your ideal companion would be a Finn. Culture Smart! Finland describes the historical, geographical, and cultural influences that have shaped the Finnish psyche, and guides you through the working and social lives of the Finns today, offering you a deeper, more rewarding experience of this beautiful land.

Great companies hire great people. This short, easy-to-read book will help you recruit, review and refocus your new workers into the style and culture of your company. Motivating people to do great work will manage turnover and keeping good workers at your company will maintain your success. Employee inspiration makes a positive difference in our competitive world. HOW TO HIRE GREAT PEOPLE covers everything, including testing, training, tricks and tips. Follow this guide and you’ll assemble strong teams with smart workers, and you’ll learn some time-tested techniques about how to keep ...

At a fundamental level, the purpose of leadership is to connect with and inspire the hearts and minds of others to become their absolute best so they can ultimately give the best of themselves at work, at home, and in their communities. How do we do that? Taylor Scott draws on his 20 plus years of experience working at hospitality industry leaders like Disney Parks and Resorts, Gaylord Hotels and Resorts, and The Cosmopolitan of Las Vegas, to provide an inviting, accessible fable about adopting a spirit of generosity.

Achieve focus and sustainable success, even if burnout, overwhelm, and endless to-do lists have held you back until now. Are you working harder than ever, yet your productivity feels like it’s slipping through your fingers? Do you find yourself trapped in endless hustle, juggling several tools and client demands, struggling to set boundaries or protect your energy? If any of this sounds familiar, you’re not alone. Many remote entrepreneurs, especially in the first crucial years of business, face the same hidden struggles. But there’s a better way. How to Focus: Time Management for ...

組織を動かそうとしたときに何から始めればよいのか？　どうすればメンバーのやる気を促せるのか？　組織を変えていくために何をすればよいのか？　これからの時代、どのようなリーダーシップが求められるのか？