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Office life: love it or hate it, but you can't get away from it. Want to laugh at the lighter side of your secretarial career? Then this is the book for you! Discover the essential art of looking busy, how to love your photocopier and carve a path through the stationery jungle. Learn to deal with terrifying tasks, tricky travel arrangements and the horrors of networking. And do it all with a smile on your face and success on your CV. Happy typing! A perfect read for office workers everywhere! Reviews: “A fun look at a secretary’s life and how to make the job more liveable. Well-written....

Can you tell the difference between chatting with a human or chatting with a robot? I will bet you can’t. Artificial Intelligence Chatbots have surpassed the Turing Test and are interfacing with us every day. Did you know more people will chat with a bot nearly 1,000 more often than use your Contact form? Did you know how a chatbot can identify your prospects by psychological profiles and give them what they need to close the sale? Are you aware that chatbots can help you find errors in your website, making your website 100 more “sticky”, and answer your prospects' questions that ...

"Staying On Track" is a practical guide on how to grow your business. It provides real-world examples of how the author’s company went from one office and eighteen people to a global operation with staff in six countries and thirty-four US states. Frank Marini shows the true definition of customer focus in all aspects and departments of a company in this pragmatic explanation of how he guided Railbookers Group, where he serves as president and CEO, through a rapid period of growth and achievement.

Public Relations for Dummies helps you understand the mechanics of PR and gives you all the tools you need to succeed. This friendly guide gives you practical insights on using the many components of PR to create successful campaigns. You'll learn how to assemble a PR plan, create a budget, develop winning ideas, cultivate media contacts, create pitches, leverage social media and podcasts, secure public speaking engagements, and beyond.

Leveraging the power of emotional intelligence ensures you are better able to relate and respond to your clients, allowing you to unlock higher sales.