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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head.

In this intimate, haunting, literary memoir read by the author, an American icon tells her story for the first time, in her own gorgeous words - about a challenging and lonely childhood, the craft that helped her find her voice, and a powerful emotional legacy that shaped her journey as a daughter and a mother.

When the Navy sends their elite, they send the SEALs. When the SEALs send their elite, they send SEAL Team Six—a secret unit tasked with counterterrorism, hostage rescue, and counterinsurgency. In this dramatic, behind-the-scenes chronicle, Howard Wasdin takes listeners deep inside the world of Navy SEALs and Special Forces snipers, beginning with the grueling selection process of Basic Underwater Demolition/SEAL - the toughest and longest military training in the world.

J. B. West, chief usher of the White House, directed the operations and maintenance of 1600 Pennsylvania Avenue - and coordinated its daily life - at the request of the president and his family. He directed state functions; planned parties, weddings, funerals, gardens, playgrounds, and extensive renovations; and with a large staff, supervised every activity in the presidential home.

No understanding of human life, individual or collective, could be complete without factoring in the role and contribution of these history-shaping teachers. Now, this 36-lecture series takes you deep into the life stories and legacies of these four iconic figures, revealing the core teachings, and thoughts of each, and shedding light on the historical processes that underlie their phenomenal, enduring impact.

General Sherman's 1864 burning of Atlanta solidified his legacy as a ruthless leader. Yet Sherman proved far more complex than his legendary military tactics reveal. James Lee McDonough offers fresh insight into a man tormented by the fear that history would pass him by, who was plagued by personal debts, and who lived much of his life separated from his family.

The chiefs of staff, often referred to as "the gatekeepers", wield tremendous power in Washington and beyond; they decide who is allowed to see the president, negotiate with Congress to push POTUS's agenda, and - most crucially - enjoy unparalleled access to the leader of the free world. Through extensive, intimate interviews with 18 living chiefs (including Reince Priebus) and two former presidents, award-winning journalist and producer Chris Whipple pulls back the curtain on this unique fraternity. In doing so, he revises our understanding of presidential history.

A powerful memoir from the late former US Secretary of Defense Donald Rumsfeld. With the same directness that defined his career in public service, Rumsfeld's memoir is filled with previously undisclosed details and insights about the Bush administration, 9/11, and the wars in Afghanistan and Iraq. It also features Rumsfeld's unique and often surprising observations on eight decades of history. Both a fascinating narrative and an unprecedented glimpse into history, Known and Unknown captures the legacy of one of the most influential men in public service.

A gripping day-by-day account of the 1978 Camp David conference, when President Jimmy Carter persuaded Israeli prime minister Menachem Begin and Egyptian president Anwar Sadat to sign the first peace treaty in the modern Middle East, one which endures to this day.