Shannon Keenan
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Service Excellence Is as Easy as PIE: Perception Is Everything
- De: Liz Jazwiec
- Narrado por: Liz Jazwiec
- Duración: 3 h y 52 m
- Versión completa
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General4.5 out of 5 stars 36
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Narración:4.5 out of 5 stars 31
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Historia4.5 out of 5 stars 32
Most of us work ourselves silly focusing on quality, demonstrated outcomes, and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception? Liz Jazwiec, award-winning author of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest book.
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5 out of 5 stars
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Great book!
- De Stacey L. en 01-21-25
EVERYONE needs this book
Revisado: 05-25-23
This book was recommended to me by my senior leadership this afternoon. I started listening to it on my drive home and couldn’t stop.
What a powerful book! I don’t care what industry you are in, everyone should read/listen to this book - but especially if you are in any type of customer service. Liz has a way of writing that makes her words easily understood. Her stories help paint the picture of the point she is trying to make, which makes it easy to find examples in your own life.
I highly recommend this book to every person, regardless of position, but I especially implore leaders to take the time to listen to this book and put these methods into practice. There is nothing to lose, and absolutely everything to be gained.
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