Melanie

There is a dark side to psychology. A side that people do not speak about in polite society. A side that is explicitly forbidden by ethical committees and such supervising agencies as the UN and the Geneva Convention. This is forbidden psychology. Forbidden psychology is not always nice. But life is not always nice, either. An understanding of forbidden psychology enables you to take control of your life by controlling others who stand in your way.

Once upon a time in the fairy tales, people risked it all for love and couples lived happily ever after. Then something changed. People became complacent, lazy, even oblivious, and began misinterpreting the most basic forms of communication. Suddenly humans were lost and the most common happily ever after was post-break-up. Yet there was still hope!

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.