Deborah Walker

Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

How do some people end up with friends anywhere they go and make amazing impressions on everyone? What really makes people connect, open up, and just...click with others? It's something we never learn in school...a shame because connecting instantly with others just might be the most important skill you'll ever learn. The first minute of an interaction is the gatekeeper of friendship and relationships.