Jase M. Rex
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- De: Jeffrey K. Liker, Karyn Ross
- Narrado por: Doug Greene
- Duración: 15 h y 41 m
- Versión completa
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General4.5 out of 5 stars 6
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Narración:3.5 out of 5 stars 5
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Historia4 out of 5 stars 5
A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.
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4 out of 5 stars
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Terrible Narration
- De Jase M. Rex en 12-20-22
- The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- De: Jeffrey K. Liker, Karyn Ross
- Narrado por: Doug Greene
Terrible Narration
Revisado: 12-20-22
The narration is absolutely terrible. The narrator does not know the context of what is being narrated, is robotic, pauses frequently in odd places, and has inflections that do not match the content. It is very very difficult to understand what is trying to be communicated. For a book about how to bring value to the customer this totally missed the mark in this audio book. I highly suggest that you read the actual book rather than listening to this version.
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