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Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactic.

This book explores the fascinating science of operant conditioning, where science and dog training meet. How Dogs Learn discusses the basic principles of behavior and how they can be used to teach your dog new skills, diagnose problems, and eliminate unwanted behaviors. It's for anyone who wants to better understand the learning process in dogs. Every concept is laid out clearly and precisely, and its relevance to your dog and how you train is explained.