Laura K.
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- De: Blake Morgan
- Narrado por: Lisa Larsen
- Duración: 6 h y 38 m
- Versión completa
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General4.5 out of 5 stars 32
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Narración:4.5 out of 5 stars 28
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Historia4.5 out of 5 stars 28
With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
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4 out of 5 stars
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The narrator
- De Samantha en 08-15-21
- The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- De: Blake Morgan
- Narrado por: Lisa Larsen
Well-written, timely, informative business book
Revisado: 11-09-19
Ms. Morgan does an excellent job giving her arguments for why customer service is vital to a company’s success. She explains why it is even more important in the electronic age. Her prose is a pleasure to read (has she missed her calling as a novelist?). She lays out her points clearly and concisely, and then expounds on those points just as clearly and concisely. A must read for anybody involved in business, She explains why empathy is so important in today’s business environment. I think this has wider applications in our world today; her advice on how to treat customers is helpful for leading a successful and fulfilling life.
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