Robert Shaff

Stafford Lee Penney is a small-town lawyer with a big-time reputation for winning every case he tries. In his sharp suits and polished Oxford shoes, Penney is Biloxi, Mississippi’s #1 Lawyer and top local celebrity. Just as Penney notches his latest courtroom victory, his wife is scandalously killed. He spirals into a legal and personal losing streak, damaging his reputation and ruining his career. That’s when Penney makes a bold decision. He stops trading on his power-lawyer identity and creates a new one: lawyer lifeguard.

It is now fifteen years later, and Mitch and Abby are living in Manhattan, where Mitch is a partner at the largest law firm in the world. When a mentor in Rome asks him for a favor that will take him as far as Istanbul and Tripoli, Mitch finds himself at the center of a sinister plot that has worldwide implications. Once again Mitch’s colleagues, friends, and family are targeted. Mitch is a master at staying one staying one step ahead of his adversaries, but this time there’s nowhere to hide.

They watched Danilo Silva for days before they finally grabbed him. He was living alone, a quiet life on a shady street in Brazil; a simple life in a modest home, certainly not one of luxury. Certainly no evidence of the fortune they thought he had stolen. He was much thinner and his face had been altered. He spoke a different language, and spoke it very well. But Danilo had a past with many chapters.

For most of the last hundred years, Biloxi was known for its beaches, resorts, and seafood industry. But it had a darker side. It was also notorious for corruption and vice, everything from gambling, prostitution, bootleg liquor, and drugs to contract killings. The vice was controlled by small cabal of mobsters, many of them rumored to be members of the Dixie Mafia.

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

In 1988, 43-year-old Jeff Winston died of a heart attack. But then he awoke, and it was 1963; Jeff was 18 all over again, his memory of the next two decades intact. This time around, Jeff would gain all the power and wealth he never had before. This time around he'd know how to do it right. Until next time.