Mr. 456

One nugget

Revisado: 06-15-23

There was one idea that I got from this book. "Using a persons name yields 8 seconds of another's time/interest...."

Not new, original, or thought provoking in the least. If you're into pseudo science, "I'm Dr (who cares) this and Dr (nobody still cares) that, simple surface level feedback, or a newbie or friend of the author get this book.

If not, or say you've been in this field over 6 months...

Pass you can do better and have awesome options:

Unreceptive Tom Stanfill

Selling With Authentic Persuasion Jason Cutter

The Unsold Mindset Colin Coggins

As well as Jim Camp or Sandler stuff if you're looking for Soft selling/under the radar sales

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Waste of time

Revisado: 05-11-23

Because you say "Appreciative inquiry" or loosely reference notable authors and figures doesn't make this a book about Appreciative Inquiry.

Will not recommend to anyone else, nor revisit, EVER.

The authors feel they're discriminated against because they're lesbians.... Seriously? The authors also expect you not to castigate them for being lesbians, but expect you to tolerate their biases, accept them as they are and take their feminist views without there possibly being some projection going on.... Stop. Get some help because you believe some dangerous stuff. Not your choices which should only matter to you and your partner....The fact that you believe people shouldn't think like that, or that there's something wrong with members of society who aren't agreeable to your choices. Grow up everybody's not going to like you and you're not going to like everybody... Guess what? That's okay and how it goes sometime.

Pros: The authors now can claim author credits.
Cons: Full of stories about people and their challenges with zero application, relatability, self discovery, or guiding towards AI understanding. Believe would've been more understanding watching youtube.

Feel as though another author stole money by delivering what's promise, or that this book was done more for solicitation toward workshops, consulting or something.

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Title details 80% of book

Revisado: 04-25-23

Search for a youtube video on this. This is exactly what you think this is probabbly. Do something consistently and log it. If you get that, have heard it elsewhere or practiced ideas espoused by Rohn, L. Brown, Ziglar, Seinfield etc.... That's what this is. They have some notional rules. After an hour in, highly doubtful will finish, or return to revisit. Have extra credits? Curious? Familiar with the authors? Go ahead and get it. However, if someone close wanted to know where I stand.... This is a pass, a conversational recap or a youtube video learning is the most one would suggest to another listener/family member.

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Misses the mark

Revisado: 04-04-23

Wanted to like this, however, it's not only basic, it's also unhelpful. Outside of the common knowledge of people think/believe and do different; listen to discover (seek to understand), or the issues with interrupting others-- there's nothing here that can't be found else where packaged better. The author must've been using his jedi technique because the reading was without emotion, energy, or supportive additional context.

Thought the tracking piece would be something I can add into my toolkit. It was not. The author and matriarch of this system come across as simple and uninspiring. The reason behind tracking makes sense, however, it doesn't come across as intrinsically natural, practical in day to day conversation. Perhaps your views may be different. Incase you're still looking he's a few alternates here on audible.

Recomedations instead:
#1 "From Contempt to Curiosity Creating the Conditions for Groups to Collaborate Using Clean Language and Systemic Modeling"

"The Lost Art of Listening, Second Edition How Learning to Listen Can Improve Relationships"

"What Is It Costing You Not to Listen? The Power of Understanding to Connect, Influence, Solve & Sell"

"I Hear You The Surprisingly Simple Skill Behind Extraordinary Relationships"

Surprise find: "Listen Five Simple Tools to Meet Your Everyday Parenting Challenges"

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esto le resultó útil a 1 persona

Solid listen

Revisado: 03-24-23

Got a little skill and looking to get better? Looking to refine the tools in your toolbox and become more resourceful? Really enjoyed this. Can tell the author has been involved and developing his skillsets. Big takeaways: Reverse or question better; excuses vs execution; and overall techniques and tactics to become a better communicator.

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Quick review

Revisado: 03-19-23

Pros:
He introduces ratifiers into his selling process. (Feature, Benefit, personalization stroke/reverse)
Listening strategies
Applicable methods for personalizing the interaction to make it easier for people to buy.

Cons:
Reduced by half, 4.5-5 hours max. Some of the stories, explanations or background seemed uanessacry. Could have save time for everyone and still received the message. He's a salesman, so he enjoys talking, right?

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3hrs of rehashed fecal matter inspired this

Revisado: 03-19-23

Some basic stuff with heavily shaded personal biases:
-Dress nicely ("Don't look like $h!*")
- People don't buy from weak salesmen (use psychology, manipulation, social dynamics instead to get the upper hand on the poor suckers buying from you)
-Smile, Head nod, eyebrow flash to create instant rapport.
-You have "power" in sales.
-Objections are things to overcome that only impacts weak salesmen.

This may work for car sales maybe, possibly kiosk sales or something impulsive. Comes across as the author worked showrooms his entire career and may have done well. Another detractor is that he comes across as a Grant Cardon/Overbearing guru type:
Use social media to get your message out there.
Run game on people because there are no sophisticated buyers out there who pick up on that.
You can get/close everyone you encounter, or blame blast ( it the fault of the "customer" who's too stupid to buy, or the seller instead of the playbook/application/outcome).

Wasted three hours and threw the towel in because this title does not rate any more of my attention.

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Spot on

Revisado: 03-14-23

Really enjoy the Sandler approach and usually their books are reiterations hyper focused on the the submarine model. Surprisingly while there was talk of that nature hear, this book, like the questions book (HIGHLY Recommended) discuss little else outside of this topic. 3rd listen and plan on revisiting it frequently to reinforce and apply more and more. Looking for techniques, tactics, models and best practices? Add this to your library for those interested in leveling/skilling up.

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Basic at Best

Revisado: 03-14-23

Seems like remedial training by a guy who happens to have been in the industry. Topics covered listen to what's being said, proactively work toward resolution, don't watch the news, exercise and eat better, don't bring personal issues to work, don't argue with "customers". The summary copy reads well, however, this was a waste of a credit. Will not revisit this book ever again because it's essential worthless after reading one or two books on CS.

Alternative recommendations:
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" (Anything by Dijulius even his podcast is money!),
"Telecare",
"Customer Service: The Sandler Way: 48 Rules for Strategic Customer Care",
"The Experience Economy, Updated Edition". Save your credit, time and resources and skip this selection is what I'd say.

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Brilliant and applicable

Revisado: 03-05-23

This was a free title on audible when I first got it. I bought it after, because I want to keep this in my library.

The authors use humor to help things stick and make it more engaging. Really liked having pros share insights as well as "customers". Really a fan of language and models and there are plenty of ideas, concepts, strategies, skills and frameworks to redeploy.

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