Anne Miner Wain
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The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- De: Richard R. Shapiro
- Narrado por: Scott Brick
- Duración: 4 h y 31 m
- Versión completa
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General4.5 out of 5 stars 11
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Narración:4.5 out of 5 stars 10
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Historia4.5 out of 5 stars 10
In The Endangered Customer, Richard Shapiro presents a proven strategy to create loyalty in the age of the empowered consumer. He shows why a "people first" approach is more important than ever and offers a road map any business can follow to deliver a welcoming and personalized customer experience at every touch point. Companies invest heavily in technology to manage their customers and earn repeat business, but high-tech approaches have fallen short according to Shapiro.
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4 out of 5 stars
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It was good but on the parts boring
- De Anonymous User en 01-12-20
- The Endangered Customer
- 8 Steps to Guarantee Repeat Business
- De: Richard R. Shapiro
- Narrado por: Scott Brick
Excellent review of ways to retain your customers.
Revisado: 05-10-17
Shapiro demonstrates customer service methods, and their impact, through personal stories everyone can relate to!
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