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From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- De: Jon Picoult
- Narrado por: Jon Picoult
- Duración: 8 h y 58 m
- Versión completa
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General4.5 out of 5 stars 16
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Narración:5 out of 5 stars 14
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Historia4.5 out of 5 stars 14
If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with - not just shaping their experiences, but also shaping their memories.
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5 out of 5 stars
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loved it.
- De Anonymous User en 03-10-25
- From Impressed to Obsessed
- 12 Principles for Turning Customers and Employees into Life-Long Fans
- De: Jon Picoult
- Narrado por: Jon Picoult
loved it.
Revisado: 03-10-25
i loved listening to this book. Easy to understand for a non English speaker. detailed ideas
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