Aaron

Beyond Luxury: Unveiling the Heart of Service in 'The New Gold Standard'

Revisado: 02-11-24

The New Gold Standard” offers an intriguing look into the operational excellence and service culture that define the Ritz-Carlton brand. The book stands out most vividly through its use of anecdotes and real-life love stories that bring the hotel’s ethos to life. These stories not only entertain but also serve as potent illustrations of how a culture of excellence permeates every aspect of the Ritz-Carlton experience.

While the book aims to provide readers with a blueprint for emulating the Ritz-Carlton’s culture of excellence, it occasionally falls into a more lecture-like tone, which can feel somewhat dry. Despite this, the narrative is punctuated with insightful nuggets of wisdom that can be valuable for anyone looking to elevate their service or business practices.

In essence, “The New Gold Standard” is a mixed bag. The anecdotes are the heart and soul of the book, offering a captivating glimpse into what makes the Ritz-Carlton a paragon of customer service. While some parts may require a bit of perseverance due to their denser, more instructive nature, the book as a whole is a commendable read. For those interested in the art of service excellence, it’s definitely worth delving into.

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Relatable

Revisado: 01-31-24

Despite its fantastical element—the mysterious strings—the story in ‘The Measure’ felt incredibly relatable and familiar. It prompted deep reflections on the life I’ve led so far, as well as the life that still lies ahead of me. Marking my first completed book of 2024, I found it to be a truly fantastic read!

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Concise and to the point. A must have!

Revisado: 11-20-18

After reading several similar books through my life I have found this book to take the best information and ideas that I've come across and concisely include them in this book.

There isn't any unnecessary patter. Each idea is explained in as few words as necessary and the point is made clear. I'd say that this book would have to be in a Top 5 must have for anyone interested in the topics of success and productivity.

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Creepy sexual innuendo mixed with financial advice

Revisado: 01-30-18

Would have been 4 or 5 stars if it weren't for the creepy old man sexual innuendo and poor jokes.

Don't listen with children around. Otherwise it's a decent book with food for thought. The book could have been more polished and focused on the topic.

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Short and to the point

Revisado: 11-23-16

Excellent summary of investigative negotiating principles with great case studies. Concise. Easy to follow. Highly recommend it.

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Lacks content.

Revisado: 01-04-16

Main points of book could have been consolidated in fewer chapters.
More story telling than a how-to book. I believe it lacks the content that the title promises.
Original book in the series is much better but that one also has a lot of filler.

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esto le resultó útil a 3 personas