M. Vaughn

The Used World Emporium is the sprawling antique store where Hazel, Claudia, and Rebekah pass their days surrounded by dusty furniture, cast-off clothes, and ancient housewares. But with the unexpected arrival of two babies and the unfolding of not one but three love stories, each spanning generations, their formerly used world becomes new again.

Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is millions of dollars' worth of mistakes, just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen tells you how to acquire active, productive listening skills and put them to work for you professionally, socially, and personally.