Kathleen

It is England, in the 14th century, a time of plague, political unrest, and the earliest stirrings of the Reformation. The printing press had yet to be invented, and books were rare and costly, painstakingly lettered by hand and illuminated with exquisite paintings. Finn is a master illuminator who works not only for the Church but also, in secret, for John Wycliffe of Oxford, who professes the radical idea that the Bible should be translated into English for everyone to read.

The curtain is about to rise, say Pine and Gilmore, on the Experience Economy, a new economic era in which every business is a stage, and companies must design memorable events for which they charge admission. With The Experience Economy, Pine and Gilmore explore how successful companies, using goods as props and services as the stage, create experiences that engage customers in an inherently personal way.