Luke R. Wright

Life is a roller coaster; ups, downs, unexpected bumps, and turns are all part of the journey. How we handle those ups and downs impacts who we are, who we become and how we see ourselves. And many times, there are life situations that throw us for a loop and it impacts us in ways seen and unseen. These can have us feeling defeated, stuck, alone and wondering how to move forward. Cheddy Matthews and Michelle Wickman are joining forces to share interviews, chats, and their own journeys riding this roller coaster that we call “life.” If you are working through some of the ups and downs, loop...

Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.