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Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.

Two half sisters, Effia and Esi, unknown to each other, are born into different villages in 18th-century Ghana. Effia is married off to an Englishman and will live in comfort in the palatial rooms of Cape Coast Castle, raising children who will be sent abroad to be educated before returning to the Gold Coast to serve as administrators of the empire. Esi, imprisoned beneath Effia in the castle's women's dungeon and then shipped off on a boat bound for America, will be sold into slavery.