OYENTE

Adam in Connecticut

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Helpful for goal setting conversations

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5 out of 5 stars
Ejecución
5 out of 5 stars
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5 out of 5 stars

Revisado: 01-30-23

Enjoyed the audiobook and quickly saw applications in my work. Professionally, I find the structure of the "5 steps to empathy" useful for goal setting conversations with clients. Clients typically haven't thought through their deepest priorities. A guided conversation is required to uncover possibilities, priorities, trade offs, and timelines. The 5 steps to empathy laid out by Volpe and the stories he uses to bring this to life are helpful, and helps keep those conversations facilitated with empathy.

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