Heather Calderon
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- De: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrado por: Tom Parks, Cristina Panfilio
- Duración: 4 h y 50 m
- Versión completa
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General4 out of 5 stars 19
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Narración:4.5 out of 5 stars 16
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Historia4 out of 5 stars 16
Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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2 out of 5 stars
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struggled
- De Mcc en 03-17-18
- Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- De: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrado por: Tom Parks, Cristina Panfilio
A must for hospitality, sales, and retail staff!!!
Revisado: 08-25-19
Loved it, learned so much!!! Saved me from buying so many other useless books on the subject.
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