Ahmed H.

The role of IT in almost all services that are provided today is pervasive: Even in non-IT services such as hospitality, healthcare, and transport services, IT is used as a core enabler without which the service would rapidly break down. Governance of IT needs to become an integral part of general corporate governance in order to provide direction for the use of IT in today’s enterprises.

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, which is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.

Piloted by a six-year-old girl, the godlike Skalm guards the Districts of TASC. Her family is long dead. Her adopted father is a synthetic copy of an alien, her nanny an artificial mind connected via subspace to every part of the globe, feeding the young girl information, finding prey to satiate her growing thirst. But the young girl is an innocent, a victim, one of millions the war has already claimed.

Dennis E. Taylor, author of the best-selling Bobiverse trilogy, explores a whole different, darker world in this sci-fi stand-alone. Determined to give his wife and children a better life back home, Ivan Pritchard ventures to the edge of known space to join the crew of the Mad Astra as an asteroid miner. He's prepared for hard work and loneliness—but not the unthinkable. After coming into contact with a mysterious alien substance, Pritchard finds an unwelcome entity sharing his mind, and a disturbing physical transformation taking place.

When Micajah Fenton discovers a crater in his front yard with a broken time glider in the bottom and a naked, virtual woman on his lawn, he delays his plans to kill himself. While helping repair the marooned time traveler's glider, Cager realizes it can return him to his past to correct a mistake that had haunted him his entire life. As payment for his help, the virtual creature living in the circuitry of the marooned glider, sends Cager back in time as his 10-year-old self.

John Perry did two things on his 75th birthday. First he visited his wife's grave. Then he joined the army. The good news is that humanity finally made it into interstellar space. The bad news is that planets fit to live on are scarce—and alien races willing to fight us for them are common. So: we fight. To defend Earth, and to stake our own claim to planetary real estate. Far from Earth, the war has been going on for decades: brutal, bloody, unyielding. Earth itself is a backwater.

United Nations Special Operations Command sent an elite expeditionary force of soldiers and pilots out on a simple recon mission, and somehow along the way they sparked an alien civil war. Now the not-at-all-merry band of pirates is in desperate trouble, again. Their stolen alien starship is falling apart, thousands of light years from home. The ancient alien AI they nicknamed Skippy is apparently dead, and even if they can by some miracle revive him, he might never be the same.