Patricia

This book examines first the very significant differences between managing for dignity and for stockholder value, then a number of successful businesses that are managed profitably and sustainably to protect and enhance the dignity of employees, customers, and other stakeholders, albeit in different ways and styles. The managers of those firms invariably ignore short-term accounting figures; they know that their businesses are much more than numbers and behave accordingly.

Perhaps the biggest lie in business is "If you can't measure it, you can't manage it." Of course that simple aphorism has been proven wrong many times. John Wanamaker, the retail magnate, is famous for saying: "I spend a lot of money on advertising and I know half of it is wasted. Trouble is, I don't know which half." The same is true of accounting, law, and even top management. Hugging a Cloud acknowledges that fact of business life, and goes a step further.