dongming zhang

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 foundation exam. It is fully aligned with the foundation course syllabus, and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 foundation syllabus.

Toad, the famous character in Kenneth Grahame's The Wind in the Willows, is in a very depressed state and his good friends Rat, Mole, and Badger, are worried that he might do something silly. "Now look here, Toad, this can go on no longer," Badger said sternly. "You must have counseling!" Robert de Board's engaging account of Toad's experience of counseling will capture the imagination of the growing audience of people interested in counseling and the counseling process. Written as a real continuation of life on the River Bank, Toad and his friends come to life all over again.