Daniel Brilliant
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The Welcomer Edge
- Unlocking the Secrets to Repeat Business
- De: Richard R. Shapiro
- Narrado por: Scott Brick
- Duración: 5 h y 14 m
- Versión completa
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General4 out of 5 stars 17
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Narración:4 out of 5 stars 17
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Historia4 out of 5 stars 17
The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.
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2 out of 5 stars
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A little pompous
- De Daniel Brilliant en 07-02-12
- The Welcomer Edge
- Unlocking the Secrets to Repeat Business
- De: Richard R. Shapiro
- Narrado por: Scott Brick
A little pompous
Revisado: 07-02-12
Would you ever listen to anything by Richard R. Shapiro again?
possibly
How could the performance have been better?
Scott Brick made it a little too dramatic. It needed to be a little more 'instructional' and a guide rather than a dramatic read.
Any additional comments?
After I got past Chapter 1 it was more of the same. It was a little too 'preachy' for me. I do agree with Mr Shapiro that being a 'welcomer' is all about common sense. I got what I needed (personally) from the beginning of the book.
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