Andrew Bailer

The New York Times best-selling author of 13 Hours and Lost in Shangri-La delivers his most compelling and vital work yet - a spellbinding, heartbreaking, and ultimately uplifting narrative, years in the making, that weaves together myriad stories to create the definitive portrait of 9/11.

Stirringly evocative, thought provoking, and often jaw dropping, The Operator ranges across SEAL Team Operator Robert O'Neill's awe-inspiring 400-mission career that included his involvement in attempts to rescue "Lone Survivor" Marcus Luttrell and abducted-by-Somali-pirates Captain Richard Phillips and culminated in those famous three shots that dispatched the world's most wanted terrorist, Osama bin Laden.

Why do only a few people get to say "I love my job?" It seems unfair that finding fulfillment at work is like winning a lottery; that only a few lucky ones get to feel valued by their organizations, to feel like they belong. Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders are creating environments in which people naturally work together to do remarkable things.