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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

In this new program available exclusively on audio, Stephen Covey expands on the principles set forth in his best seller, The 7 Habits of Highly Effective People. In Living the 7 Habits, Covey provides valuable insights that will deepen our understanding of the habits and allow us to make them part of our daily lives.