David
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Customer Mania!
- It's Never Too Late to Build a Customer-Focused Company
- De: Ken Blanchard, Jim Ballard, Fred Finch
- Narrado por: Ken Blanchard
- Duración: 5 h y 29 m
- Versión completa
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General4 out of 5 stars 82
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Narración:4.5 out of 5 stars 25
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Historia4.5 out of 5 stars 25
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
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2 out of 5 stars
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Yum mania
- De David en 08-17-05
- Customer Mania!
- It's Never Too Late to Build a Customer-Focused Company
- De: Ken Blanchard, Jim Ballard, Fred Finch
- Narrado por: Ken Blanchard
Yum mania
Revisado: 08-17-05
Book should have been titled "Yum Brands," not Customer Mania. Nothing more than a documentary on Yum Brands (or maybe advertisement for their stock). Some good ideas, but nothing new. I guess I'm just a Jim Collins fan. I wish Ken could have studied a good half dozen different companies looking for great customer service.
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Less Is More
- How Great Companies Use Productivity as a Competitive Tool in Business
- De: Jason Jennings
- Narrado por: Jason Jennings
- Duración: 7 h y 40 m
- Versión completa
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General4 out of 5 stars 133
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Narración:4.5 out of 5 stars 46
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Historia4.5 out of 5 stars 46
From the author of the best selling It's Not the Big That Eat the Small, It's the Fast That Eat the Slow comes a vital new guide to increasing business productivity without adding employees or other overhead costs.
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4 out of 5 stars
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Got some great tips
- De Mathieu en 01-07-07
- Less Is More
- How Great Companies Use Productivity as a Competitive Tool in Business
- De: Jason Jennings
- Narrado por: Jason Jennings
GREAT
Revisado: 03-02-04
This book was just what my business needed. Practical efficiency and flat structures are very well outlined. I'll probably listen to it again and certainly recommend it.
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