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The Experience Mindset
- Changing the Way You Think About Growth
- De: Tiffani Bova, Tom Peters - foreword
- Narrado por: Tiffani Bova, Kaleo Griffith
- Duración: 6 h y 30 m
- Versión completa
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General5 out of 5 stars 19
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Narración:4.5 out of 5 stars 18
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Historia5 out of 5 stars 18
In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.
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5 out of 5 stars
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Everything needed w/case stories w/o unnecessary fluff
- De Annie Roslawski en 06-21-23
- The Experience Mindset
- Changing the Way You Think About Growth
- De: Tiffani Bova, Tom Peters - foreword
- Narrado por: Tiffani Bova, Kaleo Griffith
Great listen The balancing act and better together story of technology, automation and human.
Revisado: 07-15-23
Formatted with key takeaways and questions to ask, reinforces the concept. Confirming investment in employees & their satisfaction results in more than CX improvements. Solid simplified concepts woven into real examples to show the true results across organizations. Many complex concepts around business, change management and organizational turnaround are boiled into digestible chunks. This is must read for all levels and roles in organizations regardless of industry to rethink the balance of ingredients required to succeed.
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