Jack W Kennedy III
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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General4.5 out of 5 stars 162
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Narración:4.5 out of 5 stars 133
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Historia4.5 out of 5 stars 133
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
- Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
Excellent insight and leadership principles
Revisado: 07-03-16
The book challenges the readers thought process by proving a series of hypothetical scenarios with prospective outcomes.
The book inspired my firm to develop a language and problem resolution process that is clearly defined with all hands on deck.
We are also developing a KIG language. I would highly recommend this book.
Jack Kennedy
CEO Kennedy Investment Group
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