Erica

All of us will go through dark times that we don't understand: a difficulty with a friend, an unfair situation at work, a financial setback, an unexpected illness, a divorce, or the loss of a loved one. Those types of experiences are part of the human journey. But when we find ourselves in such a place, it's important that we keep a positive perspective. Joel Osteen writes that if we stay in faith and keep a good attitude when we go through challenges, we will not only grow, but we will see how all things work together for our good.

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!