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Winning on Purpose
- The Unbeatable Strategy of Loving Customers
- De: Fred Reichheld, Darci Darnell, Maureen Burns
- Narrado por: Walter Dixon
- Duración: 8 h y 37 m
- Versión completa
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General4.5 out of 5 stars 77
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Narración:4.5 out of 5 stars 65
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Historia4.5 out of 5 stars 64
Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it - from industrial giants such as Mercedes-Benz and Cummins Engine to Silicon Valley sweethearts such as Apple and Google to digital innovators like Warby Parker and Peloton.
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5 out of 5 stars
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Customer focused results
- De Scott Groves en 06-07-24
- Winning on Purpose
- The Unbeatable Strategy of Loving Customers
- De: Fred Reichheld, Darci Darnell, Maureen Burns
- Narrado por: Walter Dixon
Great info- narrator eh
Revisado: 05-06-22
The information and anecdotes are spot on. I’ve seen the author on webcasts and he’s a very engaging and energetic guy. The readers tone and voice is so soothing and sleep inducing that sticking with this book is a struggle. Ugh.
I guess if you can extract the gems within this book in spite of the tone of how it’s read, you’re a CX ninja.
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