Micah

Nigel’s back. And no one’s happy about it. Everyone hates Nigel. The humans and gorks want their amulet back and have declared open season on him in order to get it; his friends no longer want any part of his shenanigans; and his mom has kicked him out of the house. If only he would destroy the dashed amulet, but Nigel is convinced he can use it for good. Unfortunately, his attempts at becoming a hero backfire, culminating in a disaster that threatens all life in Esteria.

For all the monumental documentation that Watergate generated - uncountable volumes of committee records, court transcripts, and memoirs - it falls at last to a novelist to perform the work of inference (and invention) that allows us to solve some of the scandal’s greatest mysteries - who did erase those eighteen-and-a-half minutes of tape? - and to see this gaudy American catastrophe in its human entirety. In Watergate, Thomas Mallon conveys the drama and high comedy of the Nixon presidency through the urgent perspectives of seven characters we only thought we knew.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.